Certified Freightliner-Mercedes Sprinter Technician

Posted 5 months ago

Established in 1969, TrailerCraft/Freightliner of Alaska is a heavy-duty truck and trailer Dealer, statewide parts retailer to the commercial trucking and transportation industry, the only dealer in the state of Alaska for Freightliner, Western Star trucks, Thomas Built Buses and Sprinter cargo and passenger vans.   It also markets substantially to the snow removal industry, selling specialized Western, Blizzard and Snow Ex snow removal equipment to both residential customers and commercial fleets.


Position:            Technician

Department:   Service Department

Reports to:      Service Manager

Pay Class:       Hourly/ Commission


Summary Description:


TrailerCraft/Freightliner of Alaska is currently looking for Technicians to join our rapidly growing family in our state of the art 20 bay facility. We are seeking experienced Mercedes Benz/Freightliner Sprinter Techs. We offer competitive pay with benefit package to include 401k, Medical and vacation.



Key Results Areas:

  • Service Department Operations
  • Customer Service


Major Duties and Responsibilities:


Service Department Operations:

  • Repair Mercedes Benz/Freightliner Sprinter units such as engines, transmissions, brakes, air conditioning, electrical trouble shooting, perform DOT inspections, change oil, etc.
  • Maintain and enhance mechanical technology knowledge.
  • Track job time on in-house business system via a repair order.
  • Document all repairs and pertinent information in regards to the work performed. Complete a story on the repairs.
  • Tag and document all warranty items appropriately.
  • Fill out parts requisition forms for all parts requests
  • Keep work area clean
  • Work with service advisors to provide best service to customer
  • Help other techs when needed
  • Follow up on parts orders

Customer Service:

  • Provide excellent customer
  • Talk to customers about technical issues

Other Duties – As Assigned:

  • Up-sell work whenever possible.


Certificates, Licenses, Registrations:

  • Current Alaska driver’s license
  • Complete on-line classes and instructor led training for all products


Physical Demands:

  • Noise level in the work environment is usually loud.
  • Occasionally required to bend, stoop, crouch, reach and handle tools.
  • Occasionally requires the ability to lift heavy material.
  • Frequently required to walk to all areas of the facility, both indoors and out.


Working Conditions:

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acids, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or airborne other particles.
  • Frequently required to walk to all areas of the facility, both indoors and out.


Pay: $25.00 – $45.00 per hour plus proficiency bonus.

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