Service Support

Posted 5 months ago

Established in 1969, TrailerCraft/Freightliner of Alaska is a heavy-duty truck and trailer Dealer, statewide parts retailer to the commercial trucking and transportation industry, the only dealer in the state of Alaska for Freightliner and Western Star trucks, Bluebird buses and Sprinter service and passenger vans.   It also markets substantially to the snow removal industry, selling specialized Western, Blizzard and Snow Ex snow removal equipment to both residential customers and commercial fleets.


Position:           Service Support

Department:   Service Department

Reports to:      Service Manager

Pay Class:        Hourly


Summary Description:

Assists Service Department staff in maintaining a smooth running, efficient service department with a high degree of customer satisfaction.  Provides Pick-up and Delivery of customer vehicles, prepares vehicles to be placed in the shop and moves vehicles out of the shop once service work is complete.  Assists mechanics when necessary and ensure that service bays are kept in a clean, uncluttered, and efficient condition.


Key Results Areas:

  • Service Department Operations
  • Customer Service


Major Duties and Responsibilities:


Service Department Operations:

  • Move and prepare customer vehicles or equipment to be placed in the service bays
  • Remove and park completed equipment
  • Assist Service Technicians when necessary
  • Learn entry level technical functions for lite duty service and repair
  • Maintain a clean and functional shop as well as assist Technicians with general service bay cleanliness
  • Assist in routine shop and yard cleanup & organization


Customer Service:

  • Provide superior customer service to both internal and external customers
  • Greet customers immediately in a courteous and friendly manner
  • Maintain a positive attitude


Other Duties – As Assigned:

  • Be available to the Service Manager to perform other tasks necessary


Certificates, Licenses, Registrations:

  • Current Alaska driver’s license


Physical Demands:

  • Noise level in the work environment is usually loud
  • Occasionally required to bend, stoop, crouch, reach and handle tools
  • Occasionally requires the ability to lift 70 pounds of material
  • Frequently required to walk to all areas of the facility, both indoors and out


Working Conditions:

  • Frequently works near moving mechanical parts
  • Is potentially exposed to battery acids, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department
  • Occasionally exposed to exhaust fumes or airborne other particles
  • Frequently required to walk to all areas of the facility, both indoors and out


Pay Scale:

  • $14.00-$20.00 Depending on Experience

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